Online Shop Refund Policy

– For Standard Products on our online shop, you can cancel this contract within 14 days without giving any reason for all. 

– For Bespoke Products  (this will be specified clearly within the product description) , we are unable to offer any exchanges or refunds.

Returns
Excluding made bespoke items, our policy lasts 14 days from date of delivery. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be packed securely in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 14 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@designer-walls.co.uk.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@designer-walls.co.uk and send your item to: 609 Blackburn Road, Bolton, BL1 7AA, United Kingdom.

For an exchange you are responsible for paying for your own shipping costs for returning your purchase. We will also require you to pay the delivery fee for us to send out your exchange, alternatively you can collect from us.

Shipping
To return your product, you should mail your product to: 609 Blackburn Road, Bolton, BL1 7AA, United Kingdom
You will be responsible for paying for your own shipping costs for returning your purchase. Shipping costs are non-refundable.